Orders ship next business day from Philadelphia, PA. Exceptions include holidays, sales events and company vacations which will be clearly announced with homepage banners and order confirmation emails. Orders placed after 4pm EST are received the next day and ship the business day following the day it was received.

Shipping fees are calculated by weight and zip code and can be previewed at checkout. If Economy is chosen at checkout, items under 3.5 ounces will be shipped in a letter envelope and tracking will not be provided. All available shipping services EXCEPT FOR ECONOMY include tracking information, and First Class Packages are NOT insured. This means that claims can not be placed for lost or damaged items.

**PLEASE NOTE that while estimated arrival time is shown at checkout, this information is provided directly from the shipping courier and not Paper and Pen, and it is only an estimate. We can not guarantee the service of other companies. Estimated transit time refers to days from ship date, NOT FROM ORDER DATE. You will always be provided with tracking information so that you can follow your package and contact the shipping service provider if needed.

International Shipping

Because of an increase in fraud, international shipping is limited to the following countries:

Canada, Belgium, Denmark, Finland, France, Germany, Greenland, Iceland, Ireland, Italy, Netherlands, Norway, Spain, Sweden, Switzerland, and the United Kingdom.

Paper and Pen offers affordable International Shipping for estimated delivery in 7-21 days. Shipping fees are calculated by weight and location, and can be previewed at checkout.

Return Policy

Please be sure to carefully review product images and descriptions before submitting your order to ensure your satisfaction. All products are inspected and deemed free of flaws before shipment. Because of increased fraud, returns and exchanges can not be accepted. If you would like to be considered for an exception to this policy due to extenuating circumstances, please contact us with your order number and a detailed summary of your issue along with any supporting images.